Privacy Policy

EFFECTIVE SEPTEMBER 1ST, 2013


Fotosnipe values its customers, appreciates their trust in us and respects their privacy. Fotosnipe recognises the importance of maintaining your privacy.

This privacy policy together with our terms of use describes what personal information Fotosnipe collects about you, why we collect it, how we use it and when we share it with third parties. Our policy also describes the choices you can make about how we collect and use your information.

Note: This Privacy Policy applies to current and former visitors to our website and to our online customers.

By visiting and/or using our website, you agree to this Privacy Policy. Any information that we collect about you while you are visiting or using our website will be handled in accordance with this Fotosnipe Privacy Policy and will not be shared except in accordance with this Fotosnipe Privacy Policy. This Privacy Policy does not apply to information about you collected by our affiliates or third party websites that may post links or advertisements on or otherwise be accessible from the Fotosnipe website. The information collected by these affiliates or third party websites is subject to their own privacy policies.

 

How do we protect customer information?


Fotosnipe recognises that it must maintain and use customer information responsibly.

Fotosnipe abides the UK Data Protection Act of 1998; we follow strict security procedures in the storage and disclosure of information which you have given us, to prevent unauthorised access. When you place orders or access your account information, we use a Secure Socket Layer (SSL) technology. This SSL technology encrypts both your photographic images submitted to us and all payment methods information you provide to us.

We will continue to update our security measures as new technologies become available.

When you establish an account at Fotosnipe, you choose a password to help protect your account information, please make sure that you provide your complete, exact and up to date information in order to ensure that services are correctly provided.

 

What information we collect and why?

We collect customer information in an effort to improve your shopping experience and to communicate with you about our products, services and promotions.

We collect information (including but not limited to, your name, email address, mailing address, and phone) that you provide when you place an order, save your information with us or participate in a contest, promotion or survey. We may ask you for this information on the website during the registration process or at any subsequent point.

Aiming to improve the quality of service provided we also need to collect information about your computer system (including but not limited to): IP address, free disk space, display resolution, colour depth, the type of browsers you use or the website from which you linked to us and order upload details.

All data that we collect is processed and stored in our head Office Depot. You have the option not to provide information; however, withholding information may prevent you from being able to use some of our website features.

Some of our services require payment. We therefore need to collect your e-mail address, card holder address, delivery address, credit or debit card number and type, card start date, card issue number and card expiry date. Your credit card details are stored securely and separately from other information and are never re-used except to fulfil your order.

 As a part of the normal process of completing your purchase, Fotosnipe may provide your personal data to a third party payment processor, such as Google CheckOut, to enable them to perform these services depending on your chosen method of payment. Please be aware that, the statement you receive from your credit card or financial institution may show the name of a third party payment processor, such as Google Checkout, instead of or in addition to the Fotosnipe name.

Note: Payment processor companies are required to safeguard the data and are not authorised to use it for any other purpose than completing their contractual requirements to Fotosnipe. 

 

How we use your information?

When you make an online purchase from Fotosnipe, we use registration and payment information to allow us to process and fulfil your orders. we will send you a confirmation email regarding your order and we may need to contact you via phone, postal mail or email if we have other questions regarding your order. 

Note: if you receive a confirmation for an order you did not place, please e-mail us immediately at Contact us.

We use the information that we collect about you to maintain, improve, and administer our website, operate our business, provide products and services that you request, administer your account . Inform you of products and services provided either by us or by carefully selected third parties, where you have consented to be contacted for such purposes and allow Data Processors to do the same, and personalise your online experience.

Anticipate and resolve problems with your service. Carry out market research and the tracking of sales.

To serve you better, we maintain a record of combined information you give us online and in our stores as well as information about your product interests and purchases. In addition, we may combine information you provide with demographic information that is publicly available. We use this combined information to enhance and personalise your shopping experience with us, and to communicate with you by email or postal mail about our products, services, contests, and promotions that may be of interest to you.

From time to time, we may also send you emails to help us learn more about your shopping preferences. In addition, we may use information about your product interests and purchases to help us improve our site design and your shopping experience.


Children's privacy

 We at Fotosnipe are concerned about the safety of children when they use the Internet. Consistent with children's Protection Acts in the UK and our respect to similar laws designed to protect children found in other countries), we will never knowingly request personally identifiable information from anyone under the age of 13 without prior verifiable parental consent. 

When you register with us, you are stating that you are over 13 years of age or are a minor acting with parental consent. You agree that any information you provide to us about yourself upon registration or at any time is true. 

If we become aware that a subscriber is under the age of 13 and has signed up without prior verifiable parental consent, we will remove his or her personally identifiable information from our files.

At the same time, photos of children show and lead pedopheila are forbidden to be sent, printed and dealt with at all levels. Those might include photos of naked or harassed underaged children.

 

Disclosures of your information

We do not store credit card details nor do we share customer details with any 3rd parties. We will never pass your personal information to anyone else without your permission except in any of the following cases or in any related situation:

We are legally entitled to do so (like when we get asked to cooperate with an investigation of activities claimed to be unlawful or for the purposes of prevention of crime or fraud). You will be treated as having given your permission for disclosures referred to in this policy.

To enforce our Terms of Use, or to protect the rights, safety, property of Fotosnipe or others. We are in negotiations with a third party for the sale or purchase of any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.

We, or substantially all of our assets, are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.

Note: In case any/both of the last two points takes place, we will update this policy to reflect any change in ownership or control of your Personal Information.


Changes to Privacy Policy


If we change our privacy policy, we will post the new policy on our website or by communicating directly with you. We will notify you of any such change before we use your information in a manner not previously disclosed in our privacy policy. You will have the opportunity at that time to opt out of any new use of your information.

Please visit this Privacy Policy on a regular basis to make sure you have read the latest version and you understand what we do with your personal information.

 

Links to Third Party Products and Services
The data we collect may be provided to Data Processors for analysis.

While you are visiting or using the Fotosnipe websites, you may be presented with an opportunity to purchase third party products or services. These third party companies and their services are independent and not owned by Fotosnipe. If you follow a link to any of these websites, then the Information you provide to the third party and any dealings you have with the third party will be governed by the privacy and other policies of that third party and we do not accept any responsibility or liability for these policies.


Third party tranasctions

We might have a contract with third parties companies in relation to maintaining and managing our customer information. In such case a cross-reference in our customer database may exist in identifying common customers. Both of us and the other company may use the existing information to identify future promotional opportunities and to fulfill promotional or contractual obligations. We do not authorise any of those third parties to make any other use of your information.
We also may share aggregate, non-personally identifiable information about you (such as age, gender, and types of products purchased) with our business partners to fulfill our contractual obligations. Except as described above, we do not share, rent or sell any information we collect online to any unaffiliated third party.

In order to take advantage of some of our services, you may need to supply us with the personal details of a third party; we may obtain access to or ask you to supply us with the data about your end users or customers (in such orders where we need address of a third party if you wish to send them some prints). We generally process and use such end user and customer data on your behalf and under your instructions in accordance with our role as a mere processor of any such information on your behalf. This information will not be used for anything other than providing the service for which the information was supplied.

We may, from time to time, supply the owners and operators of third party websites which have a link to our site with information about the number of users linking to the website from their website. You cannot be identified from any of this information.

For the purpose of the Data Protection Act 1998, the data controllers are Fotosnipe.We may from time to time use data processors, who are not employees, agents or otherwise connected with us, with whom we have an agreement to process your data. In addition, we may share the information we collect with other companies with whom we have joint marketing arrangements.


Cookies

A cookie is a small data file (text file) which is created by your browser at our websites request and often gets stored in an approved and standardised place on your computer's hard drive when you visit our sites. A cookie may contain information (such as a unique user ID), that is used to track the pages of the sites you've visited and to help the website analyse how users use the site.

By transferring these cookies,Fotosnipe assigns you a unique customer code and record locater. Information about your activity on our Website can then be included in your customer record, which is stored within the Fotosnipe firewall. We use cookies and files that are similar to cookies, but do not store personally identifiable information in your cookie.


Why do we use cookies?

We use cookies in order to improve your shopping experience and for marketing purposes. When you visit Fotosnipe, your cookie helps us keep track of your order, determine click through and sales figures as you shop at our site.

If you have saved your information with us, your cookie allows us to recognise you when you return to our site and provides you with access to your account information. If you saved your information with or order from us, we also use cookies to monitor and maintain information about your use of our site including your past activities.
When you visit or return to our Website, we read the cookie to identify you as one of our customers and help recall orders or preferences you have selected.

If you have not saved your information with or ordered from us, we may monitor and maintain information about your use of our Web site in a manner that does not identify you.

In either case, this information helps us serve you better by improving our site design, as well as our products, services, contests, and promotions.

We also use cookies to track and maintain the identity of the Web site you visited immediately prior to ours to further improve our site design and to fulfill contracts with our business partners. We do not otherwise track any information about your use of other Web sites.

Most Web browsers accept cookies by default, but at the same time you can refuse cookies by turning them off in your browser. If you have set up your browser to reject cookies, some aspects of our Website will not work properly including tracking your orders, this rejection limits your right in using the full functionality of this website, hence you will not be able to make an online purchase as you will not be allowed to access your account details.
Fotosnipe does not take any liability against cookies and similar files by any third party advertisers or websites linked to our websites, as those entities have their own cookies or action tags. Fotosnipe has not access or control over their cookies or action tags and vice versa except in accordance with this Fotosnipe Privacy Policy.

The usage of Cookies also helps prevent fraud by providing a way of recognising you so that only you can access your photos and personal data.

We use third parties cookies for monitoring load balancing between our servers while you are linked to the web site, to conduct analyses of user traffic, and to perform web log audits. We may pass the non-personal information collected by our cookies to third parties but only for the purposes of carrying out such monitoring, analysis or web log auditing, or for the purposes of tracking the number of anonymous users visiting our web site.  

 

Accessing your information

To access your information online, simply enter your Email ID and password to sign in, and then you can access your account by logging into My Account and selecting the corresponding option to perform your data viewing or conduct your own amendments.

Note: If you are using your registered e-mail address and correct password, and you continue to have trouble signing in to our site, please contact us.

Complying with The data protection act 1998, you have the right to ask Fotosnipe for a copy of your personal data which is in its possession. Your right of access can be exercised in accordance with the Act. To do so, please contact us and enclose your postal details and.This service has acharge of £10 to meet our costs in providing you with details of the information we hold about you.

 

Removing yourself from mailouts

If you prefer not to receive information from us, either through email, postal mail or by phone, please let us know by sending us an email to [email protected] and make sure to include your email address and full name. Please note that such requests may take up to six to eight weeks to become effective.

Please also note that when you make a purchase, we will send you an email to confirm your order and may also need to contact you via phone, postal mail or email if we have other questions regarding your order. Those emails are unaffected by your preferences regarding receiving or not receiving service emails.


 

 

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