In Such case, please inform us as soon as possible using our contact us facility.
If your order has not been dispatched yet, then we will change the address, or other minor delivery details, for you. While if your order has already been dispatched, you will need to reorder through the website.
To protect your privacy, we destroy any parcel that is returned to us.
We do our best to make sure you receive your order within our stated delivery times. Each of the products in our range is subject to its own processing and delivery schedule which are clearly stated under the Price & Delivery tabs on the product’s page.
Delays in delivery can usually be traced back to the delivery carrier, which is, unfortunately, beyond our control.
However, express delivery method we offer allows tracking and requires a signature on delivery. For this method, we’ll keep you updated on the status of your order and will provide a tracking number once the item is dispatched. Using the tracking number you can keep track of the parcel’s delivery progress yourself.
If an order without a tracking number takes longer than expected to arrive, please contact us and we’ll be happy to help.
Note: We will immediately inform you of any delays that arise at our end. These are rare, but unforeseen circumstances do crop up occasionally.
For your convenience and security we offer two different delivery methods to suit your budget and time-frame, and to provide peace-of mind when ordering valuable items.
"To Your Door" Times: This shows the length of time between placing your order and taking delivery into account. Working days are Monday to Friday. Production times for each product are indicated on the product’s page, under the features tab.
maximum Delivery price for multi orders is capped at £9.99 regardless the item and the quantity
|Delivery Method||Price||Delivery Time||Tracking / Signature||To your door|
|Standard Delivery||Varies according to product and quantity ordered||90% of products will arrive the following day. For safety, allow up to 3 working days.||No / No||Product’s production time plus Standard Delivery of 1-2 working days|
for all products
|Normally delivered on the next working day||Yes / Yes||Product’s production time plus 1 day delivery time|
1. The above delivery times apply to UK Mainland destinations only.
2. Working days are Monday to Friday (exclude bank holidays).
3. Delivery charges include postage and packing.